Troubleshooting Email Transcript Hiding in Zendesk
Discover why the script to hide the email transcript option might not work on your Zendesk account and how to resolve it.
Why doesn't the script to hide email transcript work on my Zendesk account?
If the script to hide the email transcript option isn't working, it might be due to the version of Zendesk Chat you are using. Legacy accounts may not support this feature with the provided script.
In such cases, the code is not intended for use with older versions of the widget. You may need to upgrade to a newer version of Zendesk/Chat to access this functionality or explore custom solutions by editing the widget code. For further assistance, consider reaching out to Zendesk support or your Account Owner.
More related questions
How can I hide the email transcript option in Zendesk chat?
To hide the email transcript option in the Zendesk chat menu, you need to implement a custom code snippet. By settingemailTranscripttofalse, the option will be hidden from customers. Here's the code you need to add: ```html <script…
Does the email transcript hiding feature work for all Zendesk plans?
The ability to hide the email transcript option in Zendesk chat depends on your subscription plan. Not all plans may support this feature directly through the widget settings. If you are on a Legacy Zendesk Chat account, the provided script might…
Where should I add the script to hide the email transcript in Zendesk chat?
To successfully hide the email transcript option in Zendesk chat, you need to add the script after your existing widget code. Here's how it should look: ```html <script id="ze-snippet"…
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