Adding Script to Hide Email Transcript in Zendesk
Learn where to add the script in your Zendesk widget code to hide the email transcript option effectively.
Where should I add the script to hide the email transcript in Zendesk chat?
To successfully hide the email transcript option in Zendesk chat, you need to add the script after your existing widget code.
Here's how it should look:
<!-- Start of Zendesk Widget script --> <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key= *insert widget key*"> </script> <!-- End of Zendesk Widget script --> <script type="text/javascript"> window.zESettings = { webWidget: { chat: { menuOptions: { emailTranscript: false } } } }; </script>Ensure that the script is placed correctly to avoid any issues with the widget functionality.
More related questions
How can I hide the email transcript option in Zendesk chat?
To hide the email transcript option in the Zendesk chat menu, you need to implement a custom code snippet. By settingemailTranscripttofalse, the option will be hidden from customers. Here's the code you need to add: ```html <script…
Does the email transcript hiding feature work for all Zendesk plans?
The ability to hide the email transcript option in Zendesk chat depends on your subscription plan. Not all plans may support this feature directly through the widget settings. If you are on a Legacy Zendesk Chat account, the provided script might…
Why doesn't the script to hide email transcript work on my Zendesk account?
If the script to hide the email transcript option isn't working, it might be due to the version of Zendesk Chat you are using. Legacy accounts may not support this feature with the provided script. In such cases, the code is not intended for use…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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