Troubleshooting Email Notifications in Zendesk
Why am I not receiving email notifications from my Zendesk target?
If you're not receiving email notifications from your Zendesk target, check if the trigger connected to the target is firing on the ticket. The trigger must fire for the target to work. You can view the ticket events to see if the trigger is firing correctly. This step is crucial to ensure that your target is functioning as intended.
More related questions
How do I notify external targets in Zendesk?
You can notify external targets when a ticket is created or updated in Zendesk. External targets include cloud-based applications and services like X (formerly Twitter) and Twilio, as well as email. To set up a target, you need to configure it in…
What happens if Zendesk fails to notify an external target?
If Zendesk fails to notify an external target, it will attempt to send the notification up to 21 times. If all attempts fail, the target is automatically deactivated, and all Zendesk admins are notified of this deactivation. However, if a target is…
How can I edit an external target in Zendesk?
To edit an external target in Zendesk, navigate to the Admin Center and click on Apps and Integrations in the sidebar. Then, select Targets > Targets. Find the target you wish to edit, click Edit, make your changes, and then select Update target…
How do I delete an external target in Zendesk?
To delete an external target in Zendesk, go to the Admin Center and click on Apps and Integrations in the sidebar. Then, select Targets > Targets. Locate the target you want to delete, click Edit, and choose Delete target from the drop-down list at…
How can I deactivate or reactivate an external target in Zendesk?
To deactivate an external target in Zendesk, go to the Admin Center, click on Apps and Integrations in the sidebar, and select Targets > Targets. Find the target you want to deactivate and select Deactivate. To reactivate a target, select it from…
What are the limitations of trial accounts for external targets in Zendesk?
Trial accounts in Zendesk are limited to a maximum of ten external targets. This limitation does not apply to paid accounts, which do not have a target limit. This means that if you're on a trial account, you'll need to manage your targets…
Why can't I see the Edit button for my target in Zendesk?
If you can't see the Edit button for your target in Zendesk, it might be because the target has been converted to a webhook. You can check this by navigating to Admin Center > Apps and Integrations > Webhooks > Webhooks. This conversion can change…
What is the difference between 'Test target' and 'Create target' in Zendesk?
In Zendesk, 'Create target' is used to create a new target, while 'Test target' allows you to test the target before adding it to your workflow. When you select 'Test target' and submit, it won't appear on the list because it's meant for testing…
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