Troubleshooting CSV Export Issues in Advanced Search App

Find out why you might encounter issues exporting CSV files with the Advanced Search app and learn about potential workarounds.

Why might I encounter issues exporting CSV files with the Advanced Search app?

If you're having trouble exporting CSV files with the Advanced Search app, it could be due to a temporary issue.

Recently, there was an announcement about the temporary disablement of the Export Search Results API endpoint for some agents. As a workaround, it's suggested that an admin perform the export until a fix is implemented. If you're still experiencing issues, ensure that no role permissions have been inadvertently added or changed within the app settings.

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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

"My AskAI’s Zendesk integration is saving our support agents over 35 hours  per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

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Troubleshooting CSV Export Issues in Advanced Search App

Why might I encounter issues exporting CSV files with the Advanced Search app?

More related questions

How do I install the Advanced Search app in Zendesk?

What features does the Advanced Search app offer for searching tickets?

Can I search custom fields using the Advanced Search app?

How can I export search results to a CSV file using the Advanced Search app?

What improvements were made in version 2.5.0 of the Advanced Search app?

How can I control access to the Advanced Search app for specific users or groups?

Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.