Controlling Access to Advanced Search App in Zendesk
How can I control access to the Advanced Search app for specific users or groups?
You can control access to the Advanced Search app by setting up role and group restrictions.
These settings allow you to specify which agents in certain groups or roles can access the app. This is particularly useful if you want to limit access based on specific criteria or responsibilities within your organization. However, these restrictions are optional and can be configured according to your needs. For more information, refer to the original help documentation.
More related questions
How do I install the Advanced Search app in Zendesk?
Installing the Advanced Search app in Zendesk is a straightforward process. To get started, navigate to the Admin Center and click on the Apps and integrations icon in the sidebar. From there, select Apps > Zendesk Support apps. At the top of the…
What features does the Advanced Search app offer for searching tickets?
The Advanced Search app offers powerful features for searching tickets in Zendesk. You can search using multiple criteria, which are combined with an "AND" operator, and you can also search date fields using a "between" operator. Additionally, you…
Can I search custom fields using the Advanced Search app?
Yes, you can search custom fields using the Advanced Search app, but with some limitations. In version 2.0 of the app, custom fields can only be searched by keywords. For instance, if you want to find the word "Platinum" across all custom fields,…
How can I export search results to a CSV file using the Advanced Search app?
Exporting search results to a CSV file is a simple process with the Advanced Search app. After performing a search, you can click into any of the results. To export these results, just click the Download CSV button. This feature allows you to…
What improvements were made in version 2.5.0 of the Advanced Search app?
Version 2.5.0 of the Advanced Search app brought several improvements. One of the key updates was making all Basic and Plus plan features available to the Free plan users. This version also included enhancements to the search criteria for tags,…
Why might I encounter issues exporting CSV files with the Advanced Search app?
If you're having trouble exporting CSV files with the Advanced Search app, it could be due to a temporary issue. Recently, there was an announcement about the temporary disablement of the Export Search Results API endpoint for some agents. As a…
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