Troubleshooting Call Connection Issues in Zendesk Sell
Why can't I connect a call in Zendesk Sell?
If you're unable to connect a call in Zendesk Sell, it might be due to an invalid number, a restricted number, or a connection issue. The red exclamation mark icon will appear to indicate such errors.
To troubleshoot, try calling the number outside of Sell to confirm its validity. If the call is successful, ensure the number is correctly formatted in Sell with the appropriate country and area codes. Also, check your Default Country Code and test your internet connection by calling another contact.
More related questions
What does the red exclamation mark icon mean on my Zendesk Sell call?
The red exclamation mark icon on a call in Zendesk Sell indicates a potential error with the call. This could mean the number dialed is invalid, restricted, or no longer exists, or there was a connection issue. To resolve this, try placing a test…
How can I fix the error icon on my Zendesk Sell call summary?
To fix the error icon on your Zendesk Sell call summary, you need to troubleshoot the potential issues. The icon suggests a problem with the call, such as an invalid or restricted number, or a connection error. Start by placing a test call to the…
What should I do if a call number is invalid in Zendesk Sell?
If a call number is invalid in Zendesk Sell, the red exclamation mark icon will alert you to this issue. This can happen if the number is incorrect, restricted, or no longer exists. To resolve this, place a test call to the number outside of Sell…
How do I ensure my phone number is correctly formatted in Zendesk Sell?
To ensure your phone number is correctly formatted in Zendesk Sell, check that it includes the correct country and area codes. Incorrect formatting can lead to call errors, indicated by a red exclamation mark icon. If you encounter this icon,…
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