Troubleshoot Undelivered Emails in Zendesk Sell
What should I do if my emails are not being delivered in Zendesk Sell?
If your emails are not being delivered in Zendesk Sell, it might be due to exceeding your email server's rate limits. Even if emails appear as sent in Sell, they may be blocked by your server if you surpass these limits.
To resolve this, confirm your email server's rate limits and adjust your sending strategy accordingly. If necessary, contact Zendesk Customer Support to discuss increasing your daily email limit, but ensure it aligns with your server's capabilities to avoid further issues.
More related questions
How can I increase my Zendesk Sell email limit?
To increase your Zendesk Sell email limit, you need to contact Zendesk Customer Support. Each user can send up to 300 emails in a rolling 24-hour period by default. This limit is in place to help prevent exceeding the limits set by your email…
What is the default email limit in Zendesk Sell?
The default email limit in Zendesk Sell is 300 emails per user in a rolling 24-hour period. This limit is designed to align with common restrictions set by email providers, helping to prevent you from exceeding those limits. If you find that this…
Why does Zendesk Sell have an email limit?
Zendesk Sell imposes an email limit to help users stay within the constraints of their email providers. The default limit is 300 emails per user in a 24-hour period, which is a common threshold set by many email services. This limit is crucial for…
How can I check my current email usage in Zendesk Sell?
You can check your current email usage in Zendesk Sell from the bulk emailing page in the Communication Center. This feature allows you to see how many emails you have left to send within your 24-hour limit. Monitoring your email usage can help you…
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