Troubleshoot Shopify Email to Zendesk Ticket Issues
Fix issues with Shopify email responses not creating Zendesk tickets by setting up email forwarding.
What should I do if Shopify email responses aren't creating Zendesk tickets?
If Shopify email responses aren't creating tickets in Zendesk, you need to set up an email forwarding rule. This rule will forward emails from your Shopify account to your Zendesk email address, ensuring responses are captured as tickets. For more guidance, check the Shopify Help Center article on setting up email forwarding for your Shopify domain.
More related questions
How can I make Shopify email responses create tickets in Zendesk?
To ensure customer responses from Shopify emails become tickets in Zendesk, set up an email forwarding rule. This rule should forward messages from your Shopify email account to the email address linked with your Zendesk account. This way, any…
Why aren't my Shopify customer responses appearing in Zendesk?
If your Shopify customer responses aren't appearing in Zendesk, it's likely because an email forwarding rule hasn't been set up. By forwarding emails from your Shopify account to your Zendesk email, responses will be converted into tickets. For…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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