Shopify Customer Responses Missing in Zendesk
Ensure Shopify customer responses appear in Zendesk by setting up email forwarding.
Why aren't my Shopify customer responses appearing in Zendesk?
If your Shopify customer responses aren't appearing in Zendesk, it's likely because an email forwarding rule hasn't been set up. By forwarding emails from your Shopify account to your Zendesk email, responses will be converted into tickets. For more details, see the Shopify Help Center article on setting up email forwarding for your Shopify domain.
More related questions
How can I make Shopify email responses create tickets in Zendesk?
To ensure customer responses from Shopify emails become tickets in Zendesk, set up an email forwarding rule. This rule should forward messages from your Shopify email account to the email address linked with your Zendesk account. This way, any…
What should I do if Shopify email responses aren't creating Zendesk tickets?
If Shopify email responses aren't creating tickets in Zendesk, you need to set up an email forwarding rule. This rule will forward emails from your Shopify account to your Zendesk email address, ensuring responses are captured as tickets. For more…
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