Troubleshoot 'No Data' in Zendesk Explore with Correct Filters
What should I do if Zendesk Explore shows no data despite correct filters?
If you're sure your filters are correct but still see 'No data available', consider checking if the data is filtered to NULL values. Features like Drill-in and Decompose will also show this error if they are applied to data with only NULL values. Double-check your data sources and ensure that the data you expect to see is available and correctly filtered.
More related questions
Why am I seeing 'No data available' in Zendesk Explore?
The 'No data available' error in Zendesk Explore usually means that no data matches the criteria set in your report. This often happens when your date filters are too restrictive. Try broadening your date range and ensure you're using the correct…
How can I adjust filters to fix the 'No data available' error?
To fix the 'No data available' error, you should first check your time filters. This error often occurs when the date filters are too narrow. Try expanding the date range to include more data. Also, ensure that the correct channels are selected, as…
Can the 'No data available' message in Zendesk Explore be customized?
Currently, the 'No data available' message in Zendesk Explore cannot be customized to show a blank space instead. This message appears when no data matches the report criteria, and while it may not be visually appealing on dashboards, it serves as…
Why does Zendesk Explore show 'No data available' even when data exists?
If Zendesk Explore shows 'No data available' even when you know data exists, it might be due to overly restrictive filters or a bug. Ensure your date range is broad enough and that the correct channels are selected. If the issue persists, it could…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
