Adjust Filters to Fix Zendesk Explore Errors
How can I adjust filters to fix the 'No data available' error?
To fix the 'No data available' error, you should first check your time filters. This error often occurs when the date filters are too narrow. Try expanding the date range to include more data. Also, ensure that the correct channels are selected, as Explore categorizes tickets from web forms and interfaces as 'Web'. Adjusting these settings can help resolve the issue.
More related questions
Why am I seeing 'No data available' in Zendesk Explore?
The 'No data available' error in Zendesk Explore usually means that no data matches the criteria set in your report. This often happens when your date filters are too restrictive. Try broadening your date range and ensure you're using the correct…
What should I do if Zendesk Explore shows no data despite correct filters?
If you're sure your filters are correct but still see 'No data available', consider checking if the data is filtered to NULL values. Features like Drill-in and Decompose will also show this error if they are applied to data with only NULL values….
Can the 'No data available' message in Zendesk Explore be customized?
Currently, the 'No data available' message in Zendesk Explore cannot be customized to show a blank space instead. This message appears when no data matches the report criteria, and while it may not be visually appealing on dashboards, it serves as…
Why does Zendesk Explore show 'No data available' even when data exists?
If Zendesk Explore shows 'No data available' even when you know data exists, it might be due to overly restrictive filters or a bug. Ensure your date range is broad enough and that the correct channels are selected. If the issue persists, it could…
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