Troubleshoot Facebook Messages Not Creating Tickets
Why aren't my Facebook messages creating Zendesk tickets?
If your Facebook messages aren't creating Zendesk tickets, it might be due to integration or permission issues. Ensure that you have the correct admin roles both in Zendesk and Facebook. Only a Zendesk admin can set up the integration, and only a Facebook admin or editor can link the page to Zendesk. If permissions are correct, check for specific issues like errors in adding the Facebook account or deauthorization of the page. For more detailed troubleshooting, visit theoriginal Zendesk help article.
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