Facebook Tickets Show 'Facebook User' in Zendesk
Why do Facebook tickets show 'Facebook User' instead of names?
Facebook tickets showing 'Facebook User' instead of the actual name can occur due to privacy settings or permissions. Ensure that Zendesk has the necessary permissions to read user content on your Facebook page. If permissions are correct, this might be a limitation of Facebook's privacy settings.
More related questions
Why aren't my Facebook messages creating Zendesk tickets?
If your Facebook messages aren't creating Zendesk tickets, it might be due to integration or permission issues. Ensure that you have the correct admin roles both in Zendesk and Facebook. Only a Zendesk admin can set up the integration, and only a…
How can I fix issues with Facebook permissions in Zendesk?
To fix Facebook permissions issues in Zendesk, ensure that Zendesk has access to necessary Facebook features. These include managing ads, accessing Page conversations, creating content, and managing comments. Without these permissions, integration…
What should I do if my Facebook integration stopped working?
If your Facebook integration with Zendesk stopped working, first check if there have been any changes to your Facebook page's admin roles or permissions. Reauthorizing the Facebook channel might resolve the issue. If problems continue, try removing…
How do I add Facebook Messenger to Zendesk?
To add Facebook Messenger to Zendesk, ensure you have the necessary permissions as a Facebook admin or editor. Then, follow the steps to link your Facebook page to Zendesk. This allows you to manage Messenger conversations directly from Zendesk….
What to do if Facebook comments aren't added to Zendesk tickets?
If Facebook comments aren't being added to Zendesk tickets, check if the integration is correctly set up and that Zendesk has the necessary permissions to manage comments on your Facebook page. If everything seems correct, try reauthorizing the…
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