Troubleshoot Additional Errors with Zendesk Security
What should I do if I see an additional error with 'Failed to save security settings'?
If you encounter an additional error message alongside 'Failed to save security settings', such as 'Enter a valid certificate fingerprint', you will need to troubleshoot the specific error. Each error might have a different resolution path, so it's important to address them individually.
For instance, if the error is related to SSO configuration, you might need to check your SAML single sign-on settings. For more information, refer to the article: Enabling SAML single sign on.
More related questions
Why am I seeing the 'Failed to save security settings' error in Zendesk?
The 'Failed to save security settings' error in Zendesk is usually due to a network issue within your browser. To resolve this, try clearing your browser cache and cookies, then restart the process in an incognito window. This often helps in…
How can I clear my browser cache to fix Zendesk errors?
Clearing your browser cache can help resolve errors like 'Failed to save security settings' in Zendesk. This process involves removing stored data that might be causing conflicts with the current session. To clear your cache, access your browser's…
How can I manage security settings in Zendesk Admin Center?
Managing security settings in Zendesk Admin Center involves configuring various options to ensure your account's security. This includes setting up authentication methods, managing user access, and configuring SSO settings. For a comprehensive…
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