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Fix 'Failed to Save Security Settings' Error in Zendesk

Learn how to resolve the 'Failed to save security settings' error in Zendesk by clearing your browser cache and cookies.

Why am I seeing the 'Failed to save security settings' error in Zendesk?

The 'Failed to save security settings' error in Zendesk is usually due to a network issue within your browser. To resolve this, try clearing your browser cache and cookies, then restart the process in an incognito window. This often helps in bypassing any cached data that might be causing the issue.

For detailed instructions on clearing your browser cache, you can refer to the article: How to clear cache and cookies. If the error persists, it might be accompanied by another error message that needs specific troubleshooting.


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Clearing your browser cache can help resolve errors like 'Failed to save security settings' in Zendesk. This process involves removing stored data that might be causing conflicts with the current session. To clear your cache, access your browser's…

What should I do if I see an additional error with 'Failed to save security settings'?

If you encounter an additional error message alongside 'Failed to save security settings', such as 'Enter a valid certificate fingerprint', you will need to troubleshoot the specific error. Each error might have a different resolution path, so it's…

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