Translating Offline Messages in Zendesk Chat
Does Zendesk automatically translate the offline greeting message in the Chat widget?
Zendesk does not automatically translate the offline greeting message in the Chat widget. If you want to support multiple languages, you will need to manually translate and configure the messages for each language.
This involves setting up different versions of the offline greeting message for each language you support. By doing so, you ensure that your customers receive a personalized experience in their preferred language.
More related questions
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Yes, you can turn your chats into tickets when you are offline. This feature allows your customers to submit a ticket even when no agents are available to chat. By enabling this option, you ensure that customer inquiries are captured and can be…
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How can I stop my customers from starting chats when no staff is online?
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