Adding Departments to Zendesk Pre-Chat Form
How do I add departments to the pre-chat form?
To add departments to the pre-chat form, you need to first enable the pre-chat form and create departments in your Zendesk Chat settings. This allows you to route chats to specific departments based on customer needs.
Once departments are set up, you can customize the pre-chat form to include a department selection field. This helps in directing customer inquiries to the right team, improving response times and customer satisfaction.
More related questions
Can I turn my chats into tickets when I am offline?
Yes, you can turn your chats into tickets when you are offline. This feature allows your customers to submit a ticket even when no agents are available to chat. By enabling this option, you ensure that customer inquiries are captured and can be…
Why is the contact form missing from Web Widget (Classic)?
If you can't find the contact form option in the Web Widget (Classic), it might be due to configuration settings. The contact form is typically found in the Admin Center under Channels > Classic Widget. Ensure that the contact form is enabled in…
How can I stop my customers from starting chats when no staff is online?
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Does Zendesk automatically translate the offline greeting message in the Chat widget?
Zendesk does not automatically translate the offline greeting message in the Chat widget. If you want to support multiple languages, you will need to manually translate and configure the messages for each language. This involves setting up…
Why am I getting an error 'Couldn't load messages' when embedding the Web Widget script to Google sites?
The 'Couldn't load messages' error when embedding the Web Widget script on Google sites can occur due to script compatibility issues. Ensure that the script is correctly implemented and that there are no restrictions on your Google site that might…
How do I manually install the Zendesk Chat widget in my Shopify store?
To manually install the Zendesk Chat widget in your Shopify store, follow a series of steps to integrate the widget script into your store's theme. Start by accessing your Shopify admin panel, then navigate to the theme editor. From there, you can…
How can I hide the email transcript option in the chat menu?
To hide the email transcript option in the chat menu, you need to implement custom code in your Zendesk Chat settings. This allows you to control which options are visible to your customers during a chat session. By customizing the chat menu, you…
How do I customize the Zendesk Chat widget using the JavaScript API?
You can customize the Zendesk Chat widget using the JavaScript API to tailor the chat experience to your needs. This involves using API calls to modify widget behavior, appearance, and functionality. With the JavaScript API, you can implement…
How can I stop a spam attack coming from the Chat widget?
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