No, during a conference call in Zendesk Sell Voice, the called-in user cannot transfer the incoming call to another user. This limitation ensures that the call remains within the control of the original participants and maintains the integrity of the call's context.
To add participants to a conference call in Zendesk Sell Voice, start by initiating a new call or answering an inbound call. Then, use the in-call toolbar to click 'Add to call'. A window will appear with a search box and a list of predefined…
During a conference call in Zendesk Sell Voice, you have several options to manage the call. You can put any participant on hold by clicking the hold icon next to their name, which is useful if you need to discuss something privately. You can also…
If the host leaves a conference call in Zendesk Sell Voice, the called-in person becomes the new host, but the entire call recording is saved in the original host's records against the customer contact. This ensures that the call history and…
After a conference call is completed in Zendesk Sell Voice, a call summary screen is displayed to both Sell users involved. You can view the call details on the Lead, Contact, or Deal card, along with a recording if enabled. Additionally, you can…
When recording calls in Zendesk Sell Voice, it's important to adhere to applicable laws and regulations regarding call recording. This ensures compliance and protects both your business and your customers. For more information, refer to the best…