Adding Participants to Conference Calls in Zendesk Sell
How do I add participants to a conference call in Zendesk Sell Voice?
To add participants to a conference call in Zendesk Sell Voice, start by initiating a new call or answering an inbound call. Then, use the in-call toolbar to click 'Add to call'. A window will appear with a search box and a list of predefined numbers. You can add another participant by clicking on a predefined user or group, or by typing a name to find matches in your lead or contact records. Note that you can only add one additional user to a call.Learn more.
More related questions
What options do I have during a conference call in Zendesk Sell Voice?
During a conference call in Zendesk Sell Voice, you have several options to manage the call. You can put any participant on hold by clicking the hold icon next to their name, which is useful if you need to discuss something privately. You can also…
Can I transfer a call to another user during a conference call in Zendesk Sell Voice?
No, during a conference call in Zendesk Sell Voice, the called-in user cannot transfer the incoming call to another user. This limitation ensures that the call remains within the control of the original participants and maintains the integrity of…
What happens to the call recording if the host leaves a conference call in Zendesk Sell Voice?
If the host leaves a conference call in Zendesk Sell Voice, the called-in person becomes the new host, but the entire call recording is saved in the original host's records against the customer contact. This ensures that the call history and…
How can I view the details of a completed conference call in Zendesk Sell Voice?
After a conference call is completed in Zendesk Sell Voice, a call summary screen is displayed to both Sell users involved. You can view the call details on the Lead, Contact, or Deal card, along with a recording if enabled. Additionally, you can…
What should I consider when recording calls in Zendesk Sell Voice?
When recording calls in Zendesk Sell Voice, it's important to adhere to applicable laws and regulations regarding call recording. This ensures compliance and protects both your business and your customers. For more information, refer to the best…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
