Transfer Zendesk from Reseller to Direct Subscription
How do I transfer my Zendesk instance from a reseller to a direct subscription?
To transfer your Zendesk instance from a reseller to a direct subscription, you need to initiate the process through your reseller partner. The reseller will contact your Zendesk account executive via email, stating your desire to purchase the service directly from Zendesk upon the renewal date. Once approved, your use and access to Zendesk's services will be governed by Zendesk's Main Services Agreement, effective from the renewal date. This marks the start of your new term as a direct subscriber. For more details, you can refer to the originalZendesk help article.
More related questions
What is the role of the reseller in transferring a Zendesk instance?
The reseller plays a crucial role in transferring a Zendesk instance to a direct subscription. They initiate the transfer process by contacting your Zendesk account executive via email. The reseller must clearly state your intention to purchase the…
When does the new term start after transferring to a direct Zendesk subscription?
The new term for your direct Zendesk subscription begins on the renewal effective date. This is the date when your transfer from a reseller to a direct subscription is approved and confirmed by your Zendesk account executive. From this point, your…
Who should I contact if I have questions about transferring my Zendesk instance?
If you have any questions about transferring your Zendesk instance from a reseller to a direct subscription, you should contact your Zendesk account executive. They can provide additional assistance and guidance throughout the transfer process,…
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