Transfer Chats in Zendesk Without Ending Session
Enable chat settings for departments to transfer chats between agents without ending the session in Zendesk.
How can I transfer chats between agents without ending the session in Zendesk?
To transfer chats between agents without ending the session, ensure that the chat settings are correctly configured. This involves enabling chat for the relevant departments.
An admin should go to the Chat settings in the Zendesk Agent Workspace, select the Departments tab, and check the 'Enable in Chat' option for the departments involved in chat transfers. Don't forget to save these changes to prevent the error message from appearing during chat transfers.
More related questions
Why am I seeing the error message 'This will end the chat' in Zendesk?
The error message 'This will end the chat' typically appears when trying to transfer chats between agents in Zendesk. This issue arises when the necessary settings for chat transfers are not enabled. To resolve this, an admin needs to access the…
What should I do if chat transfers still fail after enabling departments in Zendesk?
If chat transfers continue to fail even after enabling departments, there might be another issue at play. It's important to ensure all settings are correctly configured. If the problem persists, it may require further investigation by Zendesk…
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