Fix 'This will end the chat' Error in Zendesk
Learn how to resolve the 'This will end the chat' error in Zendesk by enabling chat settings for departments.
Why am I seeing the error message 'This will end the chat' in Zendesk?
The error message 'This will end the chat' typically appears when trying to transfer chats between agents in Zendesk. This issue arises when the necessary settings for chat transfers are not enabled.
To resolve this, an admin needs to access the Chat settings in the Zendesk Agent Workspace. Navigate to the Settings tab, select Departments, and ensure that the relevant departments have the 'Enable in Chat' option checked. After making these changes, remember to save them. For more detailed guidance, you can refer to the originalZendesk article.
More related questions
How can I transfer chats between agents without ending the session in Zendesk?
To transfer chats between agents without ending the session, ensure that the chat settings are correctly configured. This involves enabling chat for the relevant departments. An admin should go to the Chat settings in the Zendesk Agent Workspace,…
What should I do if chat transfers still fail after enabling departments in Zendesk?
If chat transfers continue to fail even after enabling departments, there might be another issue at play. It's important to ensure all settings are correctly configured. If the problem persists, it may require further investigation by Zendesk…
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