Transcript Visibility Management Location
Discover where transcript visibility management is now located in Zendesk.
Where has the transcript visibility management moved to in Zendesk?
Transcript visibility management for messaging has been relocated from the Chat dashboard to the Admin Center.
This change might cause some minor differences in the messaging UI for certain accounts. For more information, you can refer to the announcement linked in the original help article.
More related questions
Why are my ticket comments not showing when printing social messaging conversations?
If your ticket comments aren't showing up when you print social messaging conversations, it's likely because the transcript visibility is not set to Public. To resolve this, ensure that the Transcript visibility is set to Public, as only public…
How can I ensure my social messaging transcripts are visible when printing?
To make sure your social messaging transcripts are visible when printing, you need to set the Transcript visibility to Public. This setting ensures that the transcripts are stored as ticket comments, which are included in the printout. If you need…
What should I do if I see differences in the messaging UI?
If you notice differences in the messaging UI, it could be due to recent changes where transcript visibility management was moved to the Admin Center. These changes might result in minor UI differences for some accounts. For further details, you…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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