Tracking Ticket Assignments in Zendesk
How can I track who assigned a ticket in Zendesk?
To track who assigned a ticket in Zendesk, you can view the ticket events. This will show you changes in ticket assignees.
For historical tracking, you can create an Explore report using the Support: Updates history dataset. This allows you to see who assigned a ticket and when, providing valuable insights into ticket management.
More related questions
How can I manually assign a ticket in Zendesk?
Manually assigning a ticket in Zendesk is straightforward. You can use the Assignee field in the ticket properties panel or the assign link in ticket comments. To assign a ticket using the Assignee field, open a ticket from your views, click the…
Can I assign a ticket to myself in Zendesk?
Yes, you can assign a ticket to yourself in Zendesk. Simply open a ticket from your views and click 'take it' above the Assignee field. If the ticket is assigned to a group you don't belong to, clicking 'take it' will assign it to you in your…
How do I use the assign link to assign tickets in Zendesk?
The assign link in Zendesk allows you to assign a ticket to the agent who made a comment. This link appears below or beside the agent's name in ticket comments. To use it, scroll through the ticket comments, find the agent's name, and click the…
Can I bulk assign tickets in Zendesk?
Yes, you can bulk assign tickets in Zendesk using a view. This feature allows you to select multiple tickets and assign them to a single group or agent in one step. To do this, open a view, select the tickets you want to assign, and choose the…
Are there any restrictions on assigning tickets in Zendesk?
Yes, there are some restrictions when assigning tickets in Zendesk. You cannot assign tickets to light agents or collaborators. On Enterprise plans, you can assign public tickets to private groups, but if you're not a member of the private group,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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