Track Email Opens in Zendesk Support
Is there a way to track email opens in Zendesk Support?
Currently, Zendesk Support does not have a built-in feature to track email opens like Zendesk Sell.
However, you can explore third-party extensions that offer email tracking capabilities for Zendesk Support. These extensions can track email opens, show the best time for a reply, and generate reports with charts and indexes. Keep an eye out for updates that might include link tracking in the future.
More related questions
How can I check if my emails have been opened in Zendesk Sell?
You can easily check if your emails have been opened in Zendesk Sell using the Viewed feature. To do this, navigate to the Sell sidebar and click on Leads, Contacts, or Deals. Select the specific lead, contact, or deal you want to monitor. In the…
Why might the Viewed numbers in Zendesk Sell be inaccurate?
The Viewed numbers in Zendesk Sell might sometimes be inaccurate due to several factors. These inaccuracies can occur if a spam filter clicks your links or emails, if the web browser doesn't track new openings of the same URL, or if browser…
Can I generate a report showing email views and clicks in Zendesk Sell?
Yes, you can generate reports showing email views and clicks in Zendesk Sell using the smart list view. For both Leads and Contacts, you can click on + Field to access options like "Views of My Last Email," "Clicks in My Last Email," and "My Emails…
What happens if a customer forwards an email sent from Zendesk Sell?
If a customer forwards an email sent from Zendesk Sell, the forwarded email will not be tracked. Once an email is forwarded, it is considered sent outside of the Sell platform, and the tracking for views and clicks is no longer applicable. This…
Can I track email opens for my team in Zendesk Sell?
In Zendesk Sell, email tracking is generally available for the sender, but there are ways to monitor team performance. While the Email Tracking App is specifically for Zendesk Support, Zendesk Sell allows managers to use smart lists and reports to…
How can I turn off email tracking in Zendesk Sell?
Currently, there is no direct option to turn off email tracking in Zendesk Sell. If your emails are being marked as spam due to tracking links, consider sending emails directly from your email client instead of through Sell. This can help avoid…
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