Check Email Open Status in Zendesk Sell
How can I check if my emails have been opened in Zendesk Sell?
You can easily check if your emails have been opened in Zendesk Sell using the Viewed feature.
To do this, navigate to the Sell sidebar and click on Leads, Contacts, or Deals. Select the specific lead, contact, or deal you want to monitor. In the Activity feed tab, you'll see a Viewed icon next to the emails you've sent, indicating how many times the email has been opened. This information is also available in your list of email messages in the Communication Center.
Keep in mind that the Viewed numbers might sometimes be distorted due to factors like spam filters, browser extensions, or email clients blocking images. For more details, check out theoriginal link.
More related questions
Why might the Viewed numbers in Zendesk Sell be inaccurate?
The Viewed numbers in Zendesk Sell might sometimes be inaccurate due to several factors. These inaccuracies can occur if a spam filter clicks your links or emails, if the web browser doesn't track new openings of the same URL, or if browser…
Can I generate a report showing email views and clicks in Zendesk Sell?
Yes, you can generate reports showing email views and clicks in Zendesk Sell using the smart list view. For both Leads and Contacts, you can click on + Field to access options like "Views of My Last Email," "Clicks in My Last Email," and "My Emails…
Is there a way to track email opens in Zendesk Support?
Currently, Zendesk Support does not have a built-in feature to track email opens like Zendesk Sell. However, you can explore third-party extensions that offer email tracking capabilities for Zendesk Support. These extensions can track email opens,…
What happens if a customer forwards an email sent from Zendesk Sell?
If a customer forwards an email sent from Zendesk Sell, the forwarded email will not be tracked. Once an email is forwarded, it is considered sent outside of the Sell platform, and the tracking for views and clicks is no longer applicable. This…
Can I track email opens for my team in Zendesk Sell?
In Zendesk Sell, email tracking is generally available for the sender, but there are ways to monitor team performance. While the Email Tracking App is specifically for Zendesk Support, Zendesk Sell allows managers to use smart lists and reports to…
How can I turn off email tracking in Zendesk Sell?
Currently, there is no direct option to turn off email tracking in Zendesk Sell. If your emails are being marked as spam due to tracking links, consider sending emails directly from your email client instead of through Sell. This can help avoid…
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