Totals Ignoring Metric Filter in Zendesk Explore
Find out why your totals might be ignoring the metric filter in Zendesk Explore and how to fix it.
Why are my totals ignoring the metric filter in Zendesk Explore?
If your totals are ignoring the metric filter in Zendesk Explore, it might be due to the way metric filters are applied.
Metric filters don't apply to drill-in reports, so if you're using a drill-in report, you'll need to use a report-level filter instead. This ensures that your totals reflect the filtered data accurately. If you're still facing issues, it might be helpful to reach out to Zendesk support for further assistance.
More related questions
How do I add a metric filter in Zendesk Explore?
To add a metric filter in Zendesk Explore, you can set a floor or ceiling for your results. This helps in excluding any one-off or outlying results. To add a new metric filter, go to the result manipulation menu and select the Metric filter option….
Can I use my keyboard to set the metric result range in Zendesk Explore?
Unfortunately, you cannot use your keyboard to directly enter values for the metric result range in Zendesk Explore. While it might be challenging to select an exact number using the drag option, you can click on the numbers to bring up a text box…
How can I exclude blank values when setting a metric filter?
To exclude blank values when setting a metric filter in Zendesk Explore, you need to check the 'Remove blank values' box. This option ensures that any empty results for the chosen metric are excluded from your data. It's important to note that this…
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