Top Benefits of AI in Gaming Customer Support
What are the top benefits of using AI in gaming customer support?
AI in gaming customer support primarily reduces agent email and chat volume. By implementing AI, gaming companies have experienced a significant decrease in the volume of emails and chats that agents need to handle. This allows agents to focus on more complex issues, improving the overall efficiency of the support team. Additionally, AI helps in prioritizing agents' work, increasing customer satisfaction (CSAT), and enhancing first contact resolution rates. These benefits collectively contribute to a more streamlined and effective customer support process.
For more detailed insights, you can refer to the originalZendesk article.
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