AI Automation and Deflection in Gaming Support
How are gaming companies using AI for automation and deflection?
Gaming companies use AI to automate repetitive tasks and deflect common customer queries. By focusing on automation, these companies can reduce the time agents spend on basic transaction tasks, allowing them to concentrate on more complex cases. AI also aids in deflecting general cases by providing customers with easy access to answers for known issues or questions, thus improving self-service options.
This approach not only enhances the customer experience but also aids in team development and training, leading to time and cost savings.
More related questions
What are the top benefits of using AI in gaming customer support?
AI in gaming customer support primarily reduces agent email and chat volume. By implementing AI, gaming companies have experienced a significant decrease in the volume of emails and chats that agents need to handle. This allows agents to focus on…
What advice do AI early adopters in gaming have for others?
AI early adopters in the gaming industry emphasize the importance of investing in quality content. Since AI bots rely on existing content and training data, ensuring that your help content is accurate and comprehensive is crucial. Additionally,…
Why is it important to reset metric benchmarks when using AI?
Resetting metric benchmarks is crucial as AI automates more interactions, leaving only complex issues for human agents. As AI takes over simpler tasks, metrics like handle times, resolution times, and one-touch resolution rates may increase. This…
How can gaming companies improve their AI-driven customer support content?
Improving AI-driven customer support content involves leveraging machine learning cues to refine and update help articles. Gaming companies should focus on identifying content that needs attention and making specific improvements, such as updating…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
