Time Zone Impact on Zendesk Explore Reports
How does time zone affect ticket creation reports in Zendesk Explore?
Time zone settings can significantly impact how ticket creation times are displayed in Zendesk Explore reports.
Explore uses the current user's time zone when displaying reports, meaning the ticket creation hour will be based on that time zone. If your team operates globally, you might want to consider using UTC time instead of your local time zone to ensure consistency across different regions. This adjustment can help avoid discrepancies in reporting for teams spread across multiple time zones.
More related questions
How can I create a report to break down tickets by time period in Zendesk Explore?
You can create a report in Zendesk Explore to break down tickets by specific time periods. This involves creating a custom group attribute to categorize ticket creation hours into defined shifts. To start, navigate to the Reports section in Explore…
What skill level and permissions are required to create a time period report in Zendesk Explore?
Creating a time period report in Zendesk Explore requires an advanced skill level and specific permissions. You need to have either Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. Additionally, you must have…
Can I use the Updates history dataset for ticket creation reports in Zendesk Explore?
While you can use the Updates history dataset for ticket creation reports, the Tickets dataset is recommended for better performance. The Updates history dataset provides data about actions taken on tickets throughout their lifetime, which can be…
How can I track ticket assignments by shift in Zendesk Explore?
To track ticket assignments by shift in Zendesk Explore, you need to create custom groups for each shift and ensure data is correctly attributed. Create groups for your shifts, such as morning, afternoon, and night, and ensure that ticket…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
