Ticket Reassignment When Removing Team Members in Zendesk
What happens to tickets when a team member is removed from a group in Zendesk?
When a team member is removed from a group in Zendesk, their tickets are reassigned based on the configured options.
If solved ticket reassignment is enabled, tickets are reassigned according to those settings. If not, tickets are reassigned to the team member who removed them, or to the first active member in the group. If no other members exist, tickets go to the account owner. It's important to reassign tickets before removing a member to avoid unexpected reassignments. For more details, check theoriginal documentation.
More related questions
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Adding team members to a group in Zendesk is a straightforward process. You can do this from the Groups page in the Admin Center. To add team members, navigate to the Groups page and select the group you want to edit. Under 'Add group members',…
What is the process for removing team members from a group in Zendesk?
Removing team members from a group in Zendesk is easy and can be done from the Groups page in the Admin Center. To remove a team member, go to the Groups page, select the group, and click the trash can icon next to the team member's name. You can…
Can I view and search for team members in a Zendesk group?
Yes, you can view and search for team members in a Zendesk group. This is done through the Groups page in the Admin Center. When you create or edit a group, you can see a list of current group members and those available to add. You can search by…
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Updating group assignments from a team member's profile in Zendesk is simple and can be done directly from their profile page. In the Admin Center, go to People > Team members, find the team member, and click Manage in Support. In their profile,…
Can a team member belong to multiple groups in Zendesk?
Yes, a team member can belong to multiple groups in Zendesk, allowing for flexible team management. Each team member must be part of at least one group, but they can be added to as many groups as needed. This flexibility helps in organizing team…
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