Ticket ID Missing in Zendesk Chat Export
Learn why Ticket IDs are missing from chat exports in Zendesk and how to fix it.
Why is the Ticket ID missing from my chat details export in Zendesk?
If you're noticing that the Ticket ID is missing from your chat details export after enabling the Zendesk Agent Workspace, you're not alone. This happens because the export from the History tab doesn't include the Ticket ID by default. To get a report with the Ticket ID, you need to export the file from the Zendesk Support instance. For more detailed instructions, you can refer to the article on exporting data to a JSON, CSV, or XML file.
More related questions
How can I include Ticket IDs in my Zendesk chat export?
To include Ticket IDs in your Zendesk chat export, you need to export the data from the Zendesk Support instance. This method ensures that the Ticket ID is included in the report. When you export the file, the Ticket ID will appear in the 'Id'…
Where can I find the Ticket ID in the exported chat report?
In the exported chat report from Zendesk, the Ticket ID is located in the 'Id' column. This column is the second one from the left in the report. Make sure you export the data from the Zendesk Support instance to ensure the Ticket ID is included….
What steps should I follow to export chat details with Ticket IDs in Zendesk?
To export chat details with Ticket IDs in Zendesk, you need to use the Zendesk Support instance for exporting. This ensures that the Ticket ID is included in the report. Once exported, you can find the Ticket ID in the 'Id' column. For a…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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