In the exported chat report from Zendesk, the Ticket ID is located in the 'Id' column. This column is the second one from the left in the report. Make sure you export the data from the Zendesk Support instance to ensure the Ticket ID is included. For more details, refer to the article on exporting data to a JSON, CSV, or XML file.
If you're noticing that the Ticket ID is missing from your chat details export after enabling the Zendesk Agent Workspace, you're not alone. This happens because the export from the History tab doesn't include the Ticket ID by default. To get a…
To include Ticket IDs in your Zendesk chat export, you need to export the data from the Zendesk Support instance. This method ensures that the Ticket ID is included in the report. When you export the file, the Ticket ID will appear in the 'Id'…
To export chat details with Ticket IDs in Zendesk, you need to use the Zendesk Support instance for exporting. This ensures that the Ticket ID is included in the report. Once exported, you can find the Ticket ID in the 'Id' column. For a…