Theme Modifications for Zendesk Gather Badges
Do I need to modify my theme to use badges in Zendesk Gather?
If your help center was set up before September 1, 2020, and you have a custom theme, you may need to modify your theme to use badges in Zendesk Gather.
This feature requires that your theme uses Templating API version 2. To check your version, refer to the Guide templating versions documentation. Ensuring your theme is compatible is crucial for the proper display and functionality of badges.
More related questions
How do I enable badges in Zendesk Gather?
To enable badges in Zendesk Gather, you need to access the Gather settings in Guide admin. Make sure badges are enabled for your community before creating them. The default setting is that badges are enabled. To enable badges, navigate to the Guide…
What permissions are needed to enable badges in Zendesk Gather?
To enable badges in Zendesk Gather, you need Guide admin rights. This ensures that only authorized users can modify community settings. If you have the necessary permissions, you can enable badges by accessing the Gather settings in the Guide…
Can I disable badges in Zendesk Gather?
Yes, you can disable badges in Zendesk Gather by deselecting the 'Enable user badges' checkbox in the Gather settings. When you disable badges, all badges you've awarded will be hidden from the community. This allows you to manage the visibility of…
What should I do if I can't find the option to enable badges in Zendesk Gather?
If you can't find the option to enable badges in Zendesk Gather, it might be because you are on the Gather Legacy plan, which does not include this feature. Unfortunately, enabling badges is not part of the Gather Legacy plan. If you are on this…
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