Temporarily Deactivate Custom Ticket Statuses in Zendesk
How do I temporarily deactivate custom ticket statuses in Zendesk?
To temporarily deactivate custom ticket statuses in Zendesk, you need to access your ticket fields settings. This step is necessary to resolve issues with the Proactive Tickets app, which only works with standard ticket statuses. Deactivating custom statuses allows you to collect the Status ticket field ID needed for the app. Remember, this action is temporary and won't permanently delete your custom statuses, so you can reactivate them once you've resolved the issue.
More related questions
Why am I seeing an 'Invalid Status ticket field ID' error in the Proactive Tickets app?
The 'Invalid Status ticket field ID' error occurs when the Proactive Tickets app is unable to recognize the custom ticket statuses. This app is designed to work only with standard ticket statuses. To resolve this issue, you need to temporarily…
What is the Status ticket field ID and why is it important?
The Status ticket field ID is a unique identifier for the standard ticket statuses in Zendesk. It's crucial for the Proactive Tickets app because the app relies on this ID to function correctly. If you're using custom ticket statuses, the app might…
Can I use custom ticket statuses with the Proactive Tickets app?
Currently, the Proactive Tickets app does not support custom ticket statuses. It is designed to work only with standard ticket statuses. If you encounter issues, such as the 'Invalid Status ticket field ID' error, you may need to temporarily…
Will deactivating custom ticket statuses delete them permanently?
No, deactivating custom ticket statuses in Zendesk is a temporary action and will not delete them permanently. This step is often necessary to resolve issues with the Proactive Tickets app, which requires the standard Status ticket field ID. Once…
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