Talk Metrics on Zendesk Live Dashboard
What data is available in the Talk section of the live dashboard?
The Talk section of the live dashboard displays real-time metrics such as calls in queue, ongoing calls, and average wait times. It also shows the number of agents online and offline, and provides a chart of calls started and completed per hour.
These metrics help in monitoring call center performance and can be filtered by Call group. This section is crucial for managing call operations efficiently.
More related questions
What is the Explore live dashboard in Zendesk?
The Explore live dashboard in Zendesk is a prebuilt tool that displays real-time information about your Zendesk products all in one place. If you're on an Enterprise plan, you can share, schedule, or clone this dashboard to create a customized…
How can I access the Explore live dashboard?
To access the Explore live dashboard, simply click the Dashboard icon in the left sidebar of Explore. From the list of dashboards, select the Live data dashboard. If you use live chat, choose 'Live data (including Chat)', and if you use messaging,…
What information does the Support section of the live dashboard display?
The Support section of the live dashboard provides real-time data on various metrics such as new tickets, open tickets, and solved tickets within the last 30 minutes. It also shows the number of agents online and offline, and customer satisfaction…
What does the Messaging section of the live dashboard show?
The Messaging section of the live dashboard provides insights into active and inactive conversations, average concurrency, and wait times. It also displays the number of agents online and away, and customer satisfaction ratings. These metrics are…
What information is available in the Chat section of the live dashboard?
The Chat section of the live dashboard shows real-time data on active chats, chats in queue, and average wait times. It also provides information on agents online and away, and customer satisfaction ratings. These metrics are vital for managing…
Can I customize the Explore live dashboard?
If you're on an Enterprise plan, you can customize the Explore live dashboard by cloning it and adding live data widgets. However, if you're on a Professional plan, the dashboard is read-only and cannot be customized. Customization allows you to…
What are the plan requirements for using the Explore live dashboard?
To use the Explore live dashboard, you need at least a Suite Professional or Explore Professional plan. The data displayed on the dashboard also requires specific product versions like Zendesk Support, Talk, Chat, or Suite plans. If you don't have…
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