Tag Zendesk Tickets by IVR Keypress
Is it possible to tag Zendesk tickets based on IVR keypresses?
Yes, it is possible to tag Zendesk tickets based on IVR keypresses if you are using Zendesk Talk with omnichannel routing. This feature allows you to add a tag for each keypress a customer selects during a call.
This functionality helps in categorizing tickets according to the customer's choices, making it easier to route them to the appropriate support team. It enhances the efficiency of ticket management by ensuring that tickets are tagged and prioritized correctly.
More related questions
How can I automatically add a tag to incoming Zendesk tickets?
You can automatically add a tag to incoming Zendesk tickets by using a trigger. Triggers allow you to set properties like ticket field values or add custom tags based on the channel used. This is particularly useful if you want to organize tickets…
What is a trigger in Zendesk and how does it help with ticket management?
A trigger in Zendesk is a tool that helps automate actions on tickets based on specific conditions. It can be used to set ticket properties, such as adding tags or changing field values, which streamlines ticket management. Triggers are…
Can I add tags to Zendesk tickets from specific channels?
Yes, you can add tags to Zendesk tickets from specific channels using triggers. This feature allows you to automatically categorize and manage tickets based on the channel they originate from. For example, if you receive tickets through Zendesk…
How do I set up a workflow to automatically tag Zendesk tickets?
To set up a workflow that automatically tags Zendesk tickets, you need to create a trigger. Triggers allow you to define conditions and actions, such as adding a tag when a ticket is created from a specific channel or email address. This setup…
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