System ticket fields, such as the Priority field, are not supported in the Web Widget (Classic). These fields appear in the default contact form when accessed from the help center but are not available in the Web Widget (Classic).
This limitation is due to the design of the Web Widget (Classic), which focuses on custom fields for flexibility. If you need to use system fields, consider accessing them through the help center or using custom fields to achieve similar functionality.
You can easily add custom ticket fields to your Web Widget (Classic) contact form. To do this, navigate to the Admin Center, click on Channels in the sidebar, and select Classic > Web Widget. In the Basics tab, check the Contact form checkbox and…
Yes, you can use multiple ticket forms in the Web Widget (Classic) if you're on a Zendesk Suite or Support Enterprise or Enterprise Plus plan. This feature allows you to customize the fields displayed in your contact form based on the type of…
Customizing field descriptions in the Web Widget (Classic) is straightforward. You can add custom ticket fields and their descriptions to the default contact form by selecting the field from the Custom ticket fields option in the Web Widget…
Contextual ticket forms allow you to tailor the forms that end users see based on the web page they're viewing. This is done by modifying the zESettings object in the Web Widget (Classic) JavaScript API. To implement this, update the zESettings…
Pre-populating text fields in the Web Widget (Classic) can enhance user experience by providing default text in certain fields. You can pre-fill fields like 'subject' and 'description' by updating the zESettings object in your webpage code. For…
Yes, you can make the name field a required field in the Web Widget (Classic) contact form. This ensures that users must fill out their name before submitting the form. To do this, navigate to the Admin Center, click on Channels in the sidebar, and…