Adding Custom Ticket Fields to Web Widget (Classic)
How can I add custom ticket fields to the Web Widget (Classic) contact form?
You can easily add custom ticket fields to your Web Widget (Classic) contact form. To do this, navigate to the Admin Center, click on Channels in the sidebar, and select Classic > Web Widget. In the Basics tab, check the Contact form checkbox and then click the Custom ticket fields drop-down. From there, you can select the custom ticket fields you want to display in the contact form, or simply select all. Don't forget to click Save to apply your changes.
Keep in mind that system ticket fields like the Priority field are not supported in the Web Widget (Classic). They will appear in the default contact form when accessed from the help center, but not in the Web Widget (Classic). For more details, check out the originalZendesk article.
More related questions
Can I use multiple ticket forms in the Web Widget (Classic)?
Yes, you can use multiple ticket forms in the Web Widget (Classic) if you're on a Zendesk Suite or Support Enterprise or Enterprise Plus plan. This feature allows you to customize the fields displayed in your contact form based on the type of…
How do I customize field descriptions in the Web Widget (Classic)?
Customizing field descriptions in the Web Widget (Classic) is straightforward. You can add custom ticket fields and their descriptions to the default contact form by selecting the field from the Custom ticket fields option in the Web Widget…
What are contextual ticket forms in the Web Widget (Classic)?
Contextual ticket forms allow you to tailor the forms that end users see based on the web page they're viewing. This is done by modifying the zESettings object in the Web Widget (Classic) JavaScript API. To implement this, update the zESettings…
How can I pre-populate text fields in the Web Widget (Classic)?
Pre-populating text fields in the Web Widget (Classic) can enhance user experience by providing default text in certain fields. You can pre-fill fields like 'subject' and 'description' by updating the zESettings object in your webpage code. For…
Can I make the name field required in the Web Widget (Classic) contact form?
Yes, you can make the name field a required field in the Web Widget (Classic) contact form. This ensures that users must fill out their name before submitting the form. To do this, navigate to the Admin Center, click on Channels in the sidebar, and…
Why can't I use system ticket fields in the Web Widget (Classic)?
System ticket fields, such as the Priority field, are not supported in the Web Widget (Classic). These fields appear in the default contact form when accessed from the help center but are not available in the Web Widget (Classic). This limitation…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
