Syncing Closed Tickets in Zendesk
What happens if I try to sync closed tickets in Zendesk?
Zendesk does not allow closed tickets to be updated, which can cause syncing issues if you attempt to sync Jira issues to closed Zendesk tickets. If this occurs, the error will be visible on the Zendesk Support for Jira add-on Error Report screen, allowing you to identify and resolve the issue.
To avoid this, ensure that tickets are open before attempting to sync data from Jira.
More related questions
What is the Jira field syncing feature in Zendesk?
The Jira field syncing feature allows for near real-time data synchronization between Zendesk Support and Jira. This feature enhances collaboration between support and engineering teams by mapping Jira issue fields to Zendesk Support ticket fields….
What are the requirements and limitations of Jira field syncing?
Jira field syncing supports Jira Cloud, Jira Data Center, and Jira Server 7.0 and newer. It's important to note that the feature is case-sensitive, meaning support field values must exactly match Jira field values. Once data is synced, it cannot be…
How do I set up field syncing between Zendesk and Jira?
Setting up field syncing involves using a mapping interface to connect Jira issue fields with Zendesk Support ticket fields. First, log in to your Jira account with admin privileges, then navigate to Apps > Manage your apps > Zendesk Support for…
Can I sync custom fields between Zendesk and Jira?
Yes, both system (default) and custom fields are supported for syncing between Zendesk and Jira. However, only a subset of all available field types are compatible. For example, a text field cannot be synced to a datetime field. The user interface…
How does many-to-one syncing work in Zendesk and Jira?
Many-to-one syncing allows a field from a single Jira issue to sync with multiple Zendesk Support tickets, or vice versa. However, syncing a field from multiple linked tickets to a single Jira issue field, or from multiple Jira issues to a single…
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