Switching from Third-Party SSO to Zendesk Authentication
What happens if I switch from third-party SSO to Zendesk authentication?
If you switch from a third-party SSO method to Zendesk authentication, users will not have a password available for login. To regain access, these users must reset their passwords from the Zendesk sign-in page.
This is an important consideration when changing authentication methods, as it ensures users can continue accessing their accounts without interruption.
More related questions
How do I set up Google SSO with SAML in Zendesk?
To set up Google SSO with SAML in Zendesk, ensure your Help Center is activated and follow the steps. First, install the Zendesk SSO app and configure the SSO option within the app, not in Google's security interface. You'll need to decode the…
What should I do if I encounter a 'SAML Authentication failure' error?
If you encounter a 'SAML Authentication failure' error, ensure SSO is enabled for end users and verify all service provider details are correct. Users should be automatically created in Zendesk when they log in for the first time using their Google…
Do I need to create users in Zendesk before they can use Google SSO?
No, you don't need to create users in Zendesk before they can use Google SSO. Users will be automatically created in Zendesk when they log in for the first time using their Google account. Ensure that SSO is enabled for end users and that all…
How can I retrieve the certificate fingerprint for Google SSO setup?
To retrieve the certificate fingerprint for Google SSO setup, you can use an online tool like Certlogik. This tool helps decode the certificate and extract the necessary fingerprint. Ensure that the certificate details match those required by…
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