image for site

Setting Up Google SSO with SAML in Zendesk

Learn how to set up Google SSO with SAML in Zendesk. Follow these steps to ensure a smooth integration.

How do I set up Google SSO with SAML in Zendesk?

To set up Google SSO with SAML in Zendesk, ensure your Help Center is activated and follow the steps. First, install the Zendesk SSO app and configure the SSO option within the app, not in Google's security interface.

You'll need to decode the certificate and retrieve the certificate fingerprint using an online tool likeCertlogik. Ensure Zendesk is set to 'ON for everyone' and the entity ID field is filled with your subdomain name. For more details, check out the video on setting up SAML SSO with Google.

For further information, see the article on Single sign-on (SSO) options in Zendesk.


More related questions

What should I do if I encounter a 'SAML Authentication failure' error?

If you encounter a 'SAML Authentication failure' error, ensure SSO is enabled for end users and verify all service provider details are correct. Users should be automatically created in Zendesk when they log in for the first time using their Google…

Do I need to create users in Zendesk before they can use Google SSO?

No, you don't need to create users in Zendesk before they can use Google SSO. Users will be automatically created in Zendesk when they log in for the first time using their Google account. Ensure that SSO is enabled for end users and that all…

How can I retrieve the certificate fingerprint for Google SSO setup?

To retrieve the certificate fingerprint for Google SSO setup, you can use an online tool like Certlogik. This tool helps decode the certificate and extract the necessary fingerprint. Ensure that the certificate details match those required by…

What happens if I switch from third-party SSO to Zendesk authentication?

If you switch from a third-party SSO method to Zendesk authentication, users will not have a password available for login. To regain access, these users must reset their passwords from the Zendesk sign-in page. This is an important consideration…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites