Switching between Help Centers for different brands in Zendesk is simple. You can easily navigate from one Help Center to another by using the brand drop-down menu.
To do this, go to one of your Help Centers and click the brand drop-down in the top menu bar. From there, select the brand you wish to view. If you need to access the Help Center from Support, click on Zendesk Products in the upper right corner and select Guide. This feature is available only if you have set up multiple brands. For more details, visit theoriginal link.
End-users cannot see the brand drop-down menu in Zendesk Help Center because it is only visible to account owners and admins. The drop-down menu is designed for internal use, allowing admins to test and manage different Help Centers. End-users need…
To update the brand name displayed in Zendesk Guide, you need to adjust your Guide settings. If your Guide section is still showing the initial brand name, ensure that your settings reflect the current brand name. This may involve checking your…
Currently, there isn't a placeholder for dynamically linking Help Center URLs based on the brand of a ticket in Zendesk. If you want to use a trigger to direct users to the correct Help Center URL based on the brand associated with their ticket,…