End-User Access to Zendesk Help Center Brands
Why can't end-users see the brand drop-down menu in Zendesk Help Center?
End-users cannot see the brand drop-down menu in Zendesk Help Center because it is only visible to account owners and admins.
The drop-down menu is designed for internal use, allowing admins to test and manage different Help Centers. End-users need to directly type the URL of the specific brand's Help Center they wish to access. This ensures that the navigation and management of Help Centers remain streamlined for admins while providing a direct access point for end-users.
More related questions
How can I switch between Help Centers for different brands in Zendesk?
Switching between Help Centers for different brands in Zendesk is simple. You can easily navigate from one Help Center to another by using the brand drop-down menu. To do this, go to one of your Help Centers and click the brand drop-down in the top…
How can I update the brand name displayed in Zendesk Guide?
To update the brand name displayed in Zendesk Guide, you need to adjust your Guide settings. If your Guide section is still showing the initial brand name, ensure that your settings reflect the current brand name. This may involve checking your…
Is there a placeholder for dynamically linking Help Center URLs in Zendesk?
Currently, there isn't a placeholder for dynamically linking Help Center URLs based on the brand of a ticket in Zendesk. If you want to use a trigger to direct users to the correct Help Center URL based on the brand associated with their ticket,…
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