The Zendesk Agent Workspace supports a variety of social messaging channels. These include popular platforms like WhatsApp, LINE, WeChat, Facebook Messenger, and Twitter DM. Additionally, if you connect your Sunshine Conversations account to your Support Suite account, you can access even more channels such as Viber, Telegram, and Apple Messages for Business. However, Mailgun is not supported. For more details, you can refer to theoriginal documentation.
To connect your Sunshine Conversations account to the Zendesk Agent Workspace, you need to link it with your Support Suite account. This process involves contacting your sales representative to facilitate the connection. It's important to note that…
To access Sunshine Conversations channels in the Zendesk Agent Workspace, you need to be on a Suite Professional plan or higher. This plan allows you to integrate additional messaging channels managed by Sunshine Conversations, enhancing your…
Yes, once you connect your Sunshine Conversations account to Zendesk, you can use the Sunshine/Smooch Web Messenger widget. This integration allows you to manage conversations from various channels within the Zendesk Agent Workspace, providing a…
Messages sent to a channel managed by Sunshine Conversations become tickets in the Zendesk Agent Workspace. When an agent responds to these tickets, the comment appears as a reply in the user's messaging app. This integration ensures that all…