Connecting Sunshine Conversations to Zendesk
How do I connect my Sunshine Conversations account to Zendesk?
To connect your Sunshine Conversations account to the Zendesk Agent Workspace, you need to link it with your Support Suite account. This process involves contacting your sales representative to facilitate the connection. It's important to note that you cannot transfer Sunshine Conversation applications from Zendesk subdomains to standalone Sunshine Conversations accounts. For more information, check theoriginal documentation.
More related questions
What social messaging channels are supported in the Zendesk Agent Workspace?
The Zendesk Agent Workspace supports a variety of social messaging channels. These include popular platforms like WhatsApp, LINE, WeChat, Facebook Messenger, and Twitter DM. Additionally, if you connect your Sunshine Conversations account to your…
What plan do I need to access Sunshine Conversations channels in Zendesk?
To access Sunshine Conversations channels in the Zendesk Agent Workspace, you need to be on a Suite Professional plan or higher. This plan allows you to integrate additional messaging channels managed by Sunshine Conversations, enhancing your…
Can I use the Sunshine Conversations Web Messenger widget in Zendesk?
Yes, once you connect your Sunshine Conversations account to Zendesk, you can use the Sunshine/Smooch Web Messenger widget. This integration allows you to manage conversations from various channels within the Zendesk Agent Workspace, providing a…
How do messages from Sunshine Conversations channels appear in Zendesk?
Messages sent to a channel managed by Sunshine Conversations become tickets in the Zendesk Agent Workspace. When an agent responds to these tickets, the comment appears as a reply in the user's messaging app. This integration ensures that all…
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