Sunshine Conversations in Zendesk Suite Explained
What is Sunshine Conversations in Zendesk Suite?
Sunshine Conversations is a feature in Zendesk Suite that allows you to manage and automate conversations across multiple channels using a unified API. It enables integration with external apps or programs, such as custom bots or reporting tools, to enhance your messaging options. This feature is available in the Professional, Enterprise, and Enterprise Plus plans without needing a separate license.
With Sunshine Conversations, you can connect with customers through channels not available in Zendesk's internal messaging, and manage these through the Bots page in Admin Center. This integration allows agents to respond to customers from a single interface, the Agent Workspace. For more details, visit theoriginal link.
More related questions
How do I set up a Sunshine Conversations integration?
Setting up a Sunshine Conversations integration involves several steps both in your third-party tool's UI and Zendesk's Admin Center. First, configure your third-party tool, ensuring you have your Zendesk account details ready. Then, create a…
What are the channel integration options for Sunshine Conversations?
Sunshine Conversations allows you to integrate various external channels with your Zendesk instance, creating a seamless link between them. Before integrating, ensure you complete any necessary tasks required by the third-party tool. You can…
How can I configure conversation control in Sunshine Conversations?
Configuring conversation control in Sunshine Conversations is essential for users creating custom bots with Switchboard APIs. This involves setting how resolved conversations are managed by the switchboard. To configure, navigate to Admin Center,…
Can I use Sunshine Conversations without a separate license?
Yes, if you are on the Zendesk Suite Professional, Enterprise, or Enterprise Plus plans, you can access a low-volume, self-service version of Sunshine Conversations without purchasing a separate license. This allows you to use the Sunshine…
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