Setting up a Sunshine Conversations integration involves several steps both in your third-party tool's UI and Zendesk's Admin Center. First, configure your third-party tool, ensuring you have your Zendesk account details ready. Then, create a Conversations API key to authenticate the integration.
Next, manage the conversation integration by creating a webhook and selecting the events that trigger it. Finally, add the channel to the Agent Workspace so agents can handle customer requests across all channels seamlessly. For more detailed instructions, refer to theoriginal link.
Sunshine Conversations is a feature in Zendesk Suite that allows you to manage and automate conversations across multiple channels using a unified API. It enables integration with external apps or programs, such as custom bots or reporting tools,…
Sunshine Conversations allows you to integrate various external channels with your Zendesk instance, creating a seamless link between them. Before integrating, ensure you complete any necessary tasks required by the third-party tool. You can…
Configuring conversation control in Sunshine Conversations is essential for users creating custom bots with Switchboard APIs. This involves setting how resolved conversations are managed by the switchboard. To configure, navigate to Admin Center,…
Yes, if you are on the Zendesk Suite Professional, Enterprise, or Enterprise Plus plans, you can access a low-volume, self-service version of Sunshine Conversations without purchasing a separate license. This allows you to use the Sunshine…