Suggest Articles to Customers with Zendesk Widget
How can I suggest articles to my customers using Zendesk Web Widget?
To suggest articles to your customers, enable the Help Center option in your widget settings. This feature allows visitors to ask questions and receive relevant article suggestions directly from the widget. By enabling this, you can also offer Contextual Help and Article Recommendations, enhancing the self-service experience for your customers. For more details, you can visit the Help Center section of Configuring components in the Web Widget (Classic).
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How do I enable live chat for my customers in Zendesk Web Widget?
To enable live chat, toggle on the Chat option in your widget settings. This feature allows customers to directly reach out to your agents through a live chat window. Note that enabling this option won't affect your widget if you don't have a Chat…
How can I allow customers to request a callback using Zendesk Web Widget?
To allow customers to request a callback, toggle on the Talk option in your widget settings. This feature lets customers request a callback or view a phone number to call directly from the widget. Keep in mind that this feature requires the…
How do I enable support ticket requests through Zendesk Web Widget?
To enable support ticket requests, toggle on the Contact form option in your widget settings. This allows customers to submit a request to your support team and create a ticket. You can also enable the Ticket forms feature to let customers select…
How can I offer multiple support options in Zendesk Web Widget?
To offer multiple support options, toggle on your desired support methods in the Web Widget (Classic). Customers will see options in the following order: Self-service, Live chat, Phone calls, and Contact forms. This setup allows you to provide a…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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