image for site

Enable Support Ticket Requests in Zendesk Widget

Find out how to allow customers to request support tickets via Zendesk Web Widget for efficient issue resolution.

How do I enable support ticket requests through Zendesk Web Widget?

To enable support ticket requests, toggle on the Contact form option in your widget settings. This allows customers to submit a request to your support team and create a ticket. You can also enable the Ticket forms feature to let customers select from your active ticket forms. For more information, see the contact form section of the article Configuring components in the Web Widget (Classic).


More related questions

How can I suggest articles to my customers using Zendesk Web Widget?

To suggest articles to your customers, enable the Help Center option in your widget settings. This feature allows visitors to ask questions and receive relevant article suggestions directly from the widget. By enabling this, you can also offer…

How do I enable live chat for my customers in Zendesk Web Widget?

To enable live chat, toggle on the Chat option in your widget settings. This feature allows customers to directly reach out to your agents through a live chat window. Note that enabling this option won't affect your widget if you don't have a Chat…

How can I allow customers to request a callback using Zendesk Web Widget?

To allow customers to request a callback, toggle on the Talk option in your widget settings. This feature lets customers request a callback or view a phone number to call directly from the widget. Keep in mind that this feature requires the…

How can I offer multiple support options in Zendesk Web Widget?

To offer multiple support options, toggle on your desired support methods in the Web Widget (Classic). Customers will see options in the following order: Self-service, Live chat, Phone calls, and Contact forms. This setup allows you to provide a…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites